Getting started

What happens next when you're thinking of working with me

First, I recommend an initial phone conversation, which is free, to explore what you are looking to get from life coaching and how I might help - and when I can answer your questions and outline more how the process will work. You can also get a feel for whether I might be the right person for you.

We might then have an exploratory coaching session, which will include an objective-setting process, to clarify your goals for coaching, which is both payable and very likely to be a great help in its own right

At that stage we agree a time and length of sessions, a suitable programme in line with your objectives, and other parameters for how we will work together.

Some basics of how I work

Personal coaching

1. Fees: a basic session of one hour, either face to face here in Wiltshire or by phone is £100 plus VAT. However I usually design and agree packages with my clients depending on their needs, where they live and other factors. For example:
2. • Monthly coaching by phone, of two coaching sessions per month, with e-mail support, for 6 months
   • Face-to-face meetings here in Wiltshire of two hours each, for approx. 8 sessions over 4 months, with two follow-up sessions in the next 6 months, which I find very effective
   • Where I come to you, which I like doing but would be more expensive given the extra time and travel for me
3. Payment: For face-to-face sessions, payment is at the meeting in cash or in advance by bank transfer or Paypal. For telephone sessions, payment is in advance by Paypal (which has a credit card facility available). Use of Paypal is subject to Paypal's transaction fee
4. Cancellation: a cancelled or postponed session is always payable for any reason, unless I can re-schedule it, if within 5 working days of the session. If I cancel, which is rare, I will refund any money paid in advance, or by agreement carry it forward to the next session
5. Confidentiality and other ethical matters: all work is strictly confidential. I work to the Association for Coaching code of ethics (see www.associationforcoaching.com)

Executive coaching

This has a different set of arrangements and fee structure, given the corporate nature of the work and the usual involvement of stakeholders and a sponsor. This would include my visits to the organisation, initial meetings with stakeholders, exploratory work with the client and agreement by proposal. I usually discuss this in advance by phone with interested parties.