Being attuned to others

Talking with people in organisations, beneath the surface of the everyday activities that go on, I frequently hear how tough today’s work environment is for them. In the public sector it is the cutbacks and the consequences for people’s jobs, in the private sector it is the consumer slow-down in spending and the faltering world economy. Personally people are feeling financially very under pressure and squeezed. Optimism is less common. One businessman said to me on Friday that he felt people have become very self-centred and survival-oriented, a kind of emphasised “me-first” attitude. In this environment, it is tempting to … Read more

Being attuned to another person starts with being attuned to oneself

Being attuned to others, being on another’s wavelength, is a vital but much neglected skill. “You’re not hearing me”, is a frequently stated complaint by people who feel others aren’t understanding or appreciating their standpoint. Thus do conflicts occur. Empathy too, the ability to see a matter from another’s perspective is rightly emphasised in leadership development but it is very common to find this skill to be lacking in emerging leaders. It is often also missing in couples who don’t get along together. To have empathy, we first need to tune into another and have clear perception. Attunement to another … Read more

Lack of empathy and social awareness can be very damaging

You’re having a row with your partner. In the midst of the fury, they scream at you, “you’re not hearing me!” You might carry on with self-justified, self-righteous anger, and then you might pause and think, for a moment, “what have I missed here?” You might just have saved your relationship. Been there? What cost lack of empathy in relationships? Empathy, put simply, is the ability to be aware of and sensitive to another person’s perspective. It can be an emotional sensitivity, in which one senses another’s feelings, or it can be a cognitive or thought-based process where one seeks … Read more

Do you relate well to others?

Do you relate well to others personally and at work? Do you inspire, lead and motivate them well, or do you struggle in the “people” aspect of your job? It’s common for people to minimise this part but it’s crucial to things going well. Business leaders have finally woken up to the fact that “soft skills” make a big difference to the bottom line, after years in which people have denied its importance and minimised the value of such training and coaching. Many in the Learning and Development industry will of course be thinking “told you so”, that people need … Read more

Are we losing our ability to have empathy and to connect?

We must have all done it, a gathering round the dinner table, and there’s a quiet moment as everybody is on their phones or tablets, with snippets of conversation in between. Perfectly normal, you might think: everybody is checking their phones. Except that that is what occurs a lot right through the year where people are together or alone. This world is now getting brilliantly connected. Yet do we notice any disconnect with others we’re with, our lack of attunement to others, that we don’t have empathy? Being a big user myself but also a coach of relationship and interpersonal … Read more

Do you not relate well to others?

Do you find that in some area of your life you lack the ability to relate well to others? You’d not be alone, since our ability or inability to connect with others is something that is the cause of much heartache and conflict in our society and in organisations. For some it is about avoiding making effective connections and for others it is where they overdo it and cause harm. Some people are for example reserved or non-assertive while others can be aggressive. The importance of self awareness and emotional intelligence A key underlying issue to whether we relate well … Read more

When banter becomes abusive to another

When does banter become abusive, such as for example harassment? I was having an interesting discussion about this the other day and most in the group thought that banter was good-natured humour directed towards someone else. How can this be a problem? However, I suggested that one test as to whether it is no longer “good natured” is how the recipent might feel as a result. If you look up the word “banter” the OED has it as “the playful and friendly exchange of teasing remarks“. In certain organisations banter can be quite common-place, and it can be part of … Read more

Feeling empathy needs not to cloud your judgement

In the emotional stakes it is good to see empathy now playing a big part and yet there are cautionary points to be made. Just because you empathise with someone doesn’t mean you do what they want, but it can play a powerful part in building bonds and connections and in influence. In the last US Presidential election Obama was able to make great play of his opponent’s perceived lack of empathy. For example he was able to portray Romney as uncaring with regard to the alleged 47% of the population who he said was government-dependent. Thus whether you are … Read more

Forgiveness can mean you need to let go of something

Forgiving another can be the really hard bit in dealing with a problem in relationships. Yet that’s so often what we’re told to do, forgive. But is this true forgiveness? Part of the problem lies in the term itself. People associate forgiveness with “letting people off”, as though what we are supposed to do is go and say, “You’ve done this but I forgive you.” This can be really difficult, especially as there’s things like hurt pride and a lingering sense that the other person was really at fault. So we have blame involved and we also don’t want to … Read more

Letting go can be so hard to do

You might hear people say, when someone is struggling with a problem or challenge, “why not just let go of it”? Letting go can sound easy to say, but it can also be really hard. Like letting go of relationships we’ve been in, breaking up with someone we love, where we’ve invested a lot of energy and emotional capital. You might know you need to let go of a situation you are in but a part of you just keeps on at it, like a dog with a bone. When a separating couple are in dispute and won’t let go … Read more