Privacy policy

We have created this privacy statement in order to demonstrate our firm and continuing commitment to the privacy of personal information provided by those visiting and interacting with this web site and with our business. We hold the privacy of your personal information in the highest regard, as we do with all aspects of client confidentiality. The following explains our information gathering and dissemination practices for this website and other aspects of our business.

We recognize the importance of protecting your privacy and our policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site. This policy will be continuously assessed against new technologies, business practices, our customers’ needs and the requirements of governmental and law-enforcement bodies.

What Information Do We Collect?

When you visit this web site you may provide us with two types of information: (a) personal information you knowingly choose to disclose that is collected on an individual basis and (b) Web site use information collected on an aggregate basis as you and others browse our Web site.

(a) Personal Information You Choose to Provide

Registration Information

When you register for any of our products, services or newsletters you will provide us information about yourself, as follows:

Email Information

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.

Contact details

If you are booking on a course with us, we may retain your contact details which may be stored digitally. This will consist of your name, address, email address, and telephone number(s). These details may be stored digitally as well as in a paper format and are subject to rigorous processes to ensure their security.

(b) Web Site Use Information

Similar to other commercial web sites, our web site utilizes a standard technology called “cookies” (see explanation below, “What Are Cookies?”) and web server log files to collect information about how our Web site is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Web site, and the Web sites visited just before and just after our Web site. This information is collected on an aggregate basis and does not identify you personally.

How Do We Use the Information That You Provide to Us?

Broadly speaking, we use personal information for purposes of administering our business activities, providing the products and services you requested, to process your payment, to monitor the use of the service, our marketing and promotional efforts and improve our content and service offerings, and customize our site’s content, layout, services and for other lawful purposes. These uses improve our site and better tailor it to meet your needs.

Furthermore, such information may be shared with others on an aggregate basis. Personally identifiable information or business information will not be shared with other parties, except as required by law.

Occasionally, we may also use the information we collect to notify you about important changes to our Website, new services, and special offers we think you will find valuable. You may notify us at any time if you do not wish to receive these offers by emailing us at the link provided on the e-mail or newsletter, or by clicking on the “unsubscribe” button provided, or by sending a reply to our email address with “unsubscribe” in the subject line.

Signing up for newsletters, and online and downloadable courses and other material

Please be aware that our mailing organisation, Mailchimp makes use of cookies as part of each mailshot in relation to our newsletter and our series of e-courses. This is in effect similar to the last section above, where they collect information on who opened a mailing, what links they clicked on and which pages they visited on our site. This helps us plan the presentation of our webpages and the information and services we provide, to ensure it more accurately serves your needs. This service is provided by Mailchimp, who are a separate organisation to us based in the USA. Mailchimp store this information confidentially on their website. They run a consent-based mailing system and provide an unsubscribe facility on our emails.

What Are Cookies?

A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a Web site, that site’s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each Web site can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a Web site to access the cookies it has already sent to you, not the cookies sent to you by other sites. Browsers are usually set to accept cookies. However, if you would prefer not to receive cookies, you may alter the configuration of your browser to refuse cookies. If you choose to have your browser refuse cookies, it is possible that some areas of our site will not function as effectively when viewed by the users. A cookie cannot retrieve any other data from your hard drive or pass on computer viruses.

How Do We Use Information We Collect from Cookies?

As you visit and browse our Web site, the site uses cookies to differentiate you from other users. In some cases, we also use cookies to prevent you from having to log in further than is necessary for security. Cookies, in conjunction with our Web server’s log files and Google Analytics, allow us to calculate the aggregate number of people visiting our Web site and which parts of the site are most popular. This helps us gather feedback to constantly improve our Web site and better serve our clients. Our cookies do not allow us to gather any personal information about you and we do not intentionally store any personal information that your browser provided to us in your cookies.

IP Addresses

IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as traffic data so that data (such as the Web pages you request) can be sent to you.

Sharing and Selling Information

We do not share, sell, lend or lease any of the information that uniquely identify a subscriber (such as email addresses or personal details) with anyone except to the extent it is necessary to process transactions or provide services that you have requested.

How Can You Access and Correct Your Information?

You may request access to all your personally identifiable information that we collect online and maintain in our database by emailing us via our contact form as stated at the end of this policy statement below (See “Data controller contact”). You can also access and amend or delete the information about you held by Mailchimp on a link provided on a Mailchimp mailing from us.

What About Legally Compelled Disclosure of Information?

We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights. We may also disclose account information when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our Terms of Service or to protect the safety of our users and the Public.

What About Other Web Sites Linked to Our Web Site?

We are not responsible for the practices employed by Web sites linked to or from our Web site or the information or content contained therein. Often links to other Web sites are provided solely as pointers to information on topics that may be useful to the users of our Web site.

Please remember that when you use a link to go from our Website to another web site, our Privacy Policy is no longer in effect. Your browsing and interaction on any other web site, including web sites, which have a link on our Website, is subject to that Web site’s own rules and policies. Please read over those rules and policies before proceeding.

Your Consent

By using our Web site you consent to our collection and use of your information as described in this Privacy Policy. The collection of your name and contact details will include a consent process in which you are clearly asked for your consent by a form and an “opt-in” process, as described below. The collection of aggregate information such as cookies is not stored in a way that identifies you personally.

We reserve the right to amend this privacy policy at any time with or without notice.

Our Commitment To Data Security

Please note that your information will be stored and processed on our computers in France and in USA at The laws on holding personal data in France and USA may be less stringent than the laws of your country of residence or citizenship. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Choice to Opt-In/Opt-Out

We treat customers’ right to opt-out of receiving e-mailings from us very seriously. This site allows visitors to unsubscribe so that they will not receive future messages. This is done through clicking on a link specially provided at the bottom of our bulk e-mailings, eg newsletters or e-mails informing you of forthcoming events or other activities that we think might be of interest. You can also unsubscribe by replying to the email address of the sender with “unsubscribe” in the subject line. After unsubscribing we will discontinue sending all e-mails and newsletters as soon as technically feasible. This discontinuation will not only include any newsletter you have previously been receiving but all other newsletters and other types of mailings. If you don’t want to receive this sort of material, we don’t want to send it to you.

A Special Note About Children

Children are not eligible to use our services unsupervised and we ask that children (under the age of 18) do not submit any personal information to us. If you are a minor, you can use this service only in conjunction with permission and guidance from your parents or guardians. In addition, as stated in our Terms and Conditions, we do not knowingly deliver our coaching services to those under the age of 18.

Acquisition or Changes in Ownership

In the event that the web site (or a substantial portion of its assets) is acquired, your information would be considered part of those assets, and may be part of those assets that are transferred. We would inform you that such a transfer was taking place, so that at the point of transfer you have the opportunity to unsubscribe.

Policy Modifications

We may change this Privacy Policy from time to time. If/when changes are made to this privacy policy, we will post any changes here, so be sure to check back periodically. However, please be assured that if the Privacy Policy changes in the future, we will not use the personal information you have submitted to us under this Privacy Policy in a manner that is materially inconsistent with this Privacy Policy, without your prior consent.

Data controller contact

If you wish to ask any information about the details about you that we hold, or to have any details deleted, you can contact us using the contact form here

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