We must have all done it, a family gathering at Christmas and at a quiet moment you come into the room and everybody is on their phones or tablets, with snippets of conversation in between. Perfectly normal, you might think: everybody is wishing friends a Happy Christmas. Except that that is what occurs a lot right through the year where people are together or alone. This world is now getting brilliantly connected. Yet do we notice any disconnect with others we’re with?
Being a big user myself but also a coach of relationship and interpersonal dynamics, I’m frequently observing what occurs in the use of the gadget in one’s hand. As the law now recognises, people can’t effectively concentrate on driving and use a mobile phone. The focus gets drawn into the latter and people miss crucial and sudden events on the road, with sometimes fatal results. When we focus on our gadget, our attention is drawn away from what is occurring around us.Thus we are at best only partially present to those around us. To another, it can feel, if they are so bothered, that “the lights are on but nobody is at home”.
The “inner world” of the phone or tablet is very absorbing. It is also very addictive. It’s now reckoned that people up to the age of 18 now spend over 7 hours a day so connected. However, more concerning is the potential cost to interpersonal relationships. It has been found from social-scientific studies by Sarah Konrath that there are now 40% lower levels of empathy for the age group under 30, that is roughly the so-called Generation Y, than earlier age groups had. It is also being suggested that people are losing the ability to cope with “doing nothing” and where we don’t have a distraction.
Empathy is arguably the crucial area of development for people interpersonally, and a fundamental aspect of emotional intelligence. As we grow and mature, we realise more and more the need to understand and relate to others and take their needs into account. Empathy is the ability to tune into another and get a sense of where they are coming from, to gain some awareness of their perspective. Without “social awareness”, people can struggle to connect at a meaningful level and others may sense they do not really have a relationship with them in a way that fulfills.
Being connected with others is not a digital occurrence although that is one way we can communicate. What is crucial is the ability to be present and aware of another, right now, in the moment, person to person, in the room, with all our senses engaged, and with our thinking, feeling and behaviour. We hear, see, feel, smell and taste another. Psychologically we are “there” for another, available, conscious, valuing, caring. We notice what happens for another. We respond appropriately. We become attuned and resonate, and become as one.
You don’t get all that from a screen.
The challenge is that there are many who don’t have good levels of empathy. It’s a major weakness for those in business, for example. Leaders who lack empathy are poor leaders at the people level. If you are in a job where people skills matter, it can be costly. In personal relationships it is what makes for a good relationship: how often do you hear people complain that their partners are not “there” for them when they need them?
The danger is that people don’t know what they are not aware of. Thus building self awareness is an important starting point, and getting feedback from others.